RETURN  /REFUND AND EXCHANGE POLICY

Thank you for choosing Friday Float for your shopping needs!

If you are not completely satisfied with your purchase, we are here to assist you. Please don’t hesitate to contact us or chat with us online, and we will do our best to meet your request and resolve any concerns you may have.

Return Policy

We offer a hassle-free return policy to ensure your satisfaction. Here are the details:

1. Eligibility: All purchases, including regular-priced items and sale items, can be returned within 7 days from the date you received the last package of your order.

2. Return Conditions: To be eligible for a return, the following conditions must be met:

• The items must be unused, undamaged, and in their original packaging.
• All items in the package must be intact. If any item is missing or not in its original condition, the buyer will be responsible for any fees incurred, and a refund will not be issued.
• Items that do not meet these criteria will not be considered for return.

3. Return Shipping: The cost of return shipping from the United States will be covered by Friday Float.

4. Return Process: To initiate a return, you have two options:

Option 1: User Center (Recommended)

• Visit the user center of our online store and apply for an exchange or return.
• Our team will review your request within 24 hours.
• Once the return is approved, you will receive a return label.

Option 2: Email Request

• Send us an email requesting an exchange or return, including your order number, to the email address associated with your order: support@fridayfloat.com
• Our team will review your request within 24 hours.
• Once the return is approved, you will receive a return label.

For Exchanges:

• If you wish to exchange an item, we will process your request promptly after it is approved.
• Once the exchange request is approved, we will send you the desired product immediately.

For Refunds:

• After we receive your returned products, please allow us 3 to 5 business days to process your refund.
• The refund will be issued to your original payment method.

Kind Reminder:

• All return packages must be authorized. Returns that are not authorized by our customer service team will not be honored.
• Do not return the item(s) to the address on the package you received. That address is not our designated return address and may affect the processing of your return.

Order Cancellation: If you need to cancel an order, we accept cancellations before the product is shipped or produced. Please submit a help ticket through the “Contact Us” section on our website to request an order cancellation. If the order is canceled before shipment, you will receive a full refund. However, once the product is shipped, we cannot cancel the order.

Retocking Fee: We charge $2 as restocking fee for goods returned which will be deducted from your paid amount.

If you have any further questions or require assistance, please don’t hesitate to contact our customer service team. We are here to help you throughout the return process.

Thank you for your understanding and support!

Friday Float